Howdy! See what BHGH clients are saying about our Travel Gurus!
Susannah S. via Google My Business: Loulu was absolutely incredible to work with! This was our first time using a travel agent and we were so grateful for such a wonderful experience. Since we had so much to plan and do with the wedding, we wanted our honeymoon to be fully taken care of, and she did exactly that not once but twice!! Originally we were supposed to get married in June 2020 but had to postpone due to COVID. We had been working with her since February of 2020 and she had planned an incredible 3 week trip around Thailand full of adventures, romance, and beaches. When we decided to postpone our wedding, she was so easy going and told us that since we had already paid for her services (which are very reasonable by the way), that she was ours until our trip was taken, wherever and whenever that may be. No time pressure or expiration at all which was so nice. When it was finally time to start re-planning our vacation, she helped navigate the scary idea of international COVID travels and put our mind at ease. She gave us a list of recommended countries to travel to and updated us with each countries’ different restrictions multiple times. She really took the time to listen to us as our original trip plans changed from adventure-filled to more quiet relaxation and seclusion so that we felt comfortable traveling during COVID. She gave us multiple resort options within our budget range in multiple different Caribbean countries and fully helped us see which would be the best experience. We ended up booking a small secluded all-inclusive adults only villa in Antigua with the best service either of us have ever had. From flights, to taxis, to excursions, to walking in to the villa to chilled champagne and chocolate covered strawberries from her, every detail was taken care of. She was even able to get our full refund (after the refund window had passed) for a deep sea fishing excursion we cancelled when my husband decided last minute he wasn’t going to do well with the motion sickness of the deep sea. She is so responsive at all times, but especially when you’re on your trip to ensure everything runs smoothly. I cannot harp enough on her personable nature and the incredible experience she gave us for our honeymoon. I have already passed her name and number on to a few family members and friends due to her impeccable service. We will definitely use her again in the future. Thank you so much Loulu!!
Positive Trait: Responsive