So we've all seen and heard it... United did an awful job at handling their situation. However, when we as customers purchase a ticket from the airlines, we re under their rules. We don't own the seat. As per ASTA, here is the best information we can share as travel professionals:
"As a reminder, according to the U.S. Department of Transportation (DOT) overbooking is not illegal, and most airlines overbook their scheduled flights to a certain extent in order to compensate for no-shows. Passengers are sometimes left behind or "bumped" as a result. When an oversale occurs, DOT requires airlines to ask people who aren't in a hurry to give up their seats voluntarily, in exchange for compensation. Those passengers bumped against their will are, with a few exceptions, entitled to compensation.
Below are two resources to help you deal with these issues:
If you need more information or just want us to explain this further, drop us a note or give us a call.